Monogram Auto Care respects your privacy. This policy explains how we handle information when you visit monogramautocare.com, request a quote, use our customer forms, or communicate with our team.
1. Information we collect
- Information you provide: your name, email, phone number, vehicle details, requested services, photos, appointment preferences, and other details you choose to send us. A service address may be needed when arranging mobile service.
- Customer records: quotes, approved work, appointments, invoices, transaction records, and communications connected with your inquiry or service.
- Messaging records: messages you send or receive, delivery information, and records of your texting permission and opt-out requests.
- Website information: pages viewed, referral sources, browser and device information, approximate location, and interactions with our website. Hosting and security providers may also process IP addresses and technical logs.
Please avoid sending payment card numbers, government identification, or other sensitive information through ordinary text messages or inquiry fields.
2. How we use information
We use information to respond to inquiries, prepare quotes, coordinate appointments, perform requested services, send service updates, administer payments and records, assist customers, improve our website, and protect against misuse. We also use permission and opt-out records to respect your communication choices and meet applicable requirements.
Submitting a quote request or giving us a phone number does not, by itself, enroll you in promotional text messages.
3. Service providers and other disclosures
We use providers that support our operations, including Urable for customer forms and service management, Cloudflare for website hosting and performance, and Google Analytics for website usage measurement. They may process information needed to provide those functions. Payment services, when used, process payment details under their own terms; we may receive payment status and transaction records.
We may disclose relevant information when required by law or needed to address fraud, protect safety, or resolve a dispute. We do not sell your personal information. The additional restrictions on mobile information and SMS consent below apply to the sharing described in this policy.
4. Mobile information and SMS consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold, rented, or transferred to another organization for its own use.
We may give our messaging service providers access to mobile information, message content, and permission records only as needed to operate and deliver our text messaging service, honor opt-outs, or meet applicable legal obligations. Those providers are not authorized by us to use your SMS consent for their own marketing.
With your permission, Monogram Auto Care may text you about quotes, appointments, your vehicle's service, invoices, and customer support. Message frequency varies with your requests and appointments. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You can also contact info@monogramautocare.com. See our SMS terms for details.
5. Cookies and website analytics
Our website uses Google Analytics 4 to understand visits and interactions. Google Analytics uses cookies and similar technologies to process usage and device information. Our current configuration disables Google signals and advertising personalization signals. Cloudflare also helps us measure website performance and operate and protect the site.
You can manage or delete cookies in your browser settings and use browser privacy controls to restrict tracking. These choices apply to that browser and device and may affect website features. Learn more about Google's use of information from partner websites.
6. Your choices and requests
You can choose what information to provide, request corrections, ask about or request deletion of your information, and withdraw SMS permission. Email info@monogramautocare.com with your request. We may need to confirm your identity. We will respond as required by applicable law; some records may need to be kept for transactions, legal obligations, or to honor an opt-out. You can request service by email without joining our text messaging program.
7. Retention and security
We keep information for as long as reasonably needed for the purposes described here, including service records, accounting, resolving disputes, and meeting legal obligations. Permission and suppression records may be retained to document your preferences. We use reasonable safeguards, but no online system or transmission is completely secure.
8. Other websites and children
Our customer form opens on Urable. That platform and other linked websites have their own privacy practices, so review their notices when using them. Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information.
9. Updates and contact
We may update this policy as our services or practices change. The date above identifies the current version. We will provide additional notice or obtain consent when required.
Monogram Auto Care
Portland area, Oregon
Email: info@monogramautocare.com
Website: monogramautocare.com