These terms describe use of the Monogram Auto Care website, service inquiries, and our text messaging program. By using the website, you agree to these website terms. Text messaging requires the separate permission described below. Details of a specific vehicle service are confirmed separately in your quote or service agreement.
1. Website and inquiries
Use our website and forms lawfully and provide accurate information that you are authorized to share. Do not impersonate another person, submit harmful content, interfere with the site, or attempt unauthorized access.
Website descriptions are general information. Sending an inquiry does not confirm an appointment, guarantee a price or service availability, or authorize work on your vehicle. We confirm the service scope, vehicle compatibility, price, location, and scheduling with you.
2. Quotes and vehicle services
A quote may depend on vehicle condition, photos, inspection, parts, and the agreed scope. Changes to the work or price require your approval. Any deposit, payment, cancellation, rescheduling, warranty, or refund terms will be provided with the applicable quote, booking, or service agreement. These website terms do not create additional fees or replace those agreed terms.
A maintenance inquiry does not include an inspection or certification unless expressly included in the agreed work.
3. SMS / MMS terms
Program and message types
The Monogram Auto Care Customer Care SMS program supports two-way customer communication. After you opt in, messages may include replies to inquiries, estimates, appointment confirmations and reminders, vehicle service updates, invoice or payment notifications, and assistance with your service. Some messages may be sent automatically through our messaging provider.
Your permission
We obtain your permission before enrolling you in recurring service texts. Providing a phone number, requesting a quote, or accepting general website terms alone does not establish SMS consent. If you initiate a text conversation, we may reply to that inquiry; it does not enroll you in unrelated or recurring messages. Promotional texts require a separate, explicit opt-in.
Consent to receive text messages is not a condition of purchasing any goods or services. You must own the mobile number you provide or have the account holder's permission. Let us know if your number changes. Email remains available if you prefer not to text.
Frequency and charges
Message frequency varies based on your inquiries, appointments, and service activity. Message and data rates may apply. Your mobile provider determines any charges under your plan.
Opting out
Reply STOP to any program message to unsubscribe. You may receive a final confirmation of your request. We will not resume program messages unless you opt in again. You can also request removal by emailing info@monogramautocare.com. Opting out of texts does not cancel an appointment or service agreement; contact our team separately for those changes.
Help and delivery
Reply HELP for assistance, or email info@monogramautocare.com. Message delivery depends on your device, mobile provider, and network availability. Carriers are not liable for delayed or undelivered messages. Texting is not an emergency service and is not guaranteed to be monitored continuously.
Messaging privacy
We do not sell mobile numbers or SMS consent, or share them with other organizations for their own marketing. Messaging providers may process information needed to deliver the program. Read our Privacy Policy for the full handling of mobile information and consent records.
4. Third-party tools and links
We link to Urable for customer forms and may use other providers for payments and communications. Their services may have separate terms and privacy notices. We do not control the availability or content of independent third-party websites.
5. Website content and availability
Monogram Auto Care branding and original website content belong to us or their respective owners. You may view and use this website for personal inquiries; reuse of protected content requires appropriate permission. We try to keep information accurate, but the website may contain errors or experience interruptions. Contact us to confirm information that is important to your booking.
6. Your rights and updates
Nothing here limits consumer rights or remedies that cannot lawfully be limited. These terms do not waive claims relating to vehicle damage or replace a signed service agreement. We may update the terms for future use and will revise the date above. Changes do not create SMS consent or expand an existing permission; we will seek new consent when required.
7. Contact
For website, service, or messaging questions, contact Monogram Auto Care at info@monogramautocare.com. We serve the Portland area in Oregon; appointments and service locations are confirmed individually.
Related document: Privacy Policy.